The Service Day features interesting talks and discussions on the world of services with the leading service scholars. As a part of the day, there will also be an Industrial Services --session.
The speakers include Christian Grönroos, Stephen Vargo, Ezio Mantzini, Jim Spohrer and many others.
The event is organized by Aalto Service Factory, Hanken and VTT.
The seminar is free of charge and open for everyone interested in the themes. Registration is required. Please register to the event.
09:00 – 09:30 Breakfast
09:30 – 11.30 Keynotes
Service Innovation – Christian Grönroos, Professor, Hanken, Finland.
The Future of the Service-dominant Logic – Stephen Vargo, Professor, University of Hawai’i at Manoa, USA; Visiting Professor, VTT, Finland.
Sustainable Design of Services – Ezio Manzini, Professor, Politecnico di Milano, Italy.
11:30 – 13:00 Poster Session + Lunch
13:00 – 14:30 Parallel sessions I
13:00 – 14:30 Industrial and Business services – BestServ
13:00 – 14:30 Co-designing Services-workshop
14:30 – 14:45 Coffee
14:45 – 16:00 Parallel sessions II
14:45 – 16:00 Industrial and Business Services – BestServ
14:45 – 16:00 Grand Challenges in Service Research and Management
16:00 – 17:00 Closing session
Recap and looking forward -Research Professor Marja Toivonen, VTT
The Aalto Service Factory team